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error when resetting password on SSPR

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Hi,

we are experiencing some issues on SSPR. When the users try to reset, answer all the collenge question right and then input the new password, it waits for about a minute and come back with error "Error while attempting to reset password.".

On the FIM service/portal server, i can see the following the in the Event log:

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There was a timeout error while resetting the user's password.

Details:

System.TimeoutException: The request channel timed out while waiting for a reply after 00:00:59.9941404. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout. ---> System.TimeoutException: The HTTP request to 'http://<portalserver name>.local:5726/ResourceManagementService/WorkflowManager/79315438-c20b-465e-bcd6-677685f2783a/7' has exceeded the allotted timeout of 00:01:00. The time allotted to this operation may have been a portion of a longer timeout. ---> System.Net.WebException: The operation has timed out

   at System.Net.HttpWebRequest.GetResponse()

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I don't find a lot of information but looks like it cannot talk to back to the FIM portal for workflows but I have no idea on how to fix it.

CAn you please help?

Thanks,


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