We have implemented the MIM SSPR option to allow users to reset their own passwords or unlock their accounts.
We are looking for a solution to allow the help desk to reset a users password if they need to call in to have the password reset. The issue is how do you validate the user who is calling in. How can we utilize MIM 2016 to help us with this.
For example, so scenarios:
Could be a user who is external and may know the answers to the questions (Or not) and does not have access to get their OTP, because their external email has changed or new phone number, etc.
Or
Maybe they have forgotten the answers to some of the questions as they register quite a while ago and have now forgotten