Hello,
We are having trouble getting users to change their passwords.
The access to portal works good, the user received the email with the security code, but we the user tries to complete the password reset the following error appears:
“An error has occurred. Please try again, and if the problem persists, contact your help desk or system administrator. (Error 3000)”
We already review IIS Authentication Settings and the configuration is as shows the image
We followed the instruccions about Troubleshooting on this issue described on this website
We fixed some configurations, but the issue persists.
Some aditional events we have on Event Viewer are described below:
Event ID 5605
Log Name: Application
Source: Microsoft-Windows-WMI
Date: 21-Aug-15 4:12:23 PM
Event ID: 5605
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Description:
The root\WebAdministration namespace is marked with the RequiresEncryption flag. Access to this namespace might be denied if the script or application does not have the appropriate authentication level. Change the authentication level to Pkt_Privacy and run the script or application again.Event ID 3
Log Name: Forefront Identity Manager
Source: Microsoft.CredentialManagement.ResetPortal
Date: 21-Aug-15 2:53:04 PM
Event ID: 3
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Description:
The error page was displayed to the user.
Details:
Title: Error
Message: An error has occurred. Please try again, and if the problem persists, contact your help desk or system administrator. (Error 3000)
Source:
Attributes:
Details: System.InvalidProgramException: Error while performing the password reset operation: PWUnrecoverableError
at Microsoft.IdentityManagement.CredentialManagement.Portal.Reset.AttemptToResetPassword()
at System.Web.UI.WebControls.Button.OnClick(EventArgs e)
at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)
at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
CorrelationId:
RequestId:
ErrorCode: 3000
CaughtTime: 08/21/2015 14:53:04
Web Portal: FIM Password Reset Portal
Session Id: 5olobg55mqnzz5q3v2bzzxrp
IP Address: xx.xx.xx.xxEvent ID 2
Log Name: Forefront Identity Manager Management Agent
Source: ForefrontIdentityManager.ManagementAgent
Date: 21-Aug-15 3:28:15 PM
Event ID: 2
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Description:
The Synchronization State Machine is now in this state: StoppingState.stopping Thread #2
We will appreciate any advice about this issue.
Best regards,
Manuel
Manuel´s Microsoft Forums Threads