Password Reset for Helpdesk (codeless, using Password Reset Action Workflow ?)

Hello,

At the organisation I work for, we are looking at FIM 2010 R2 SP1.

Initially, we would like to use Self Service Password Reset (among other functionality).

We would also like to provide helpdesk / support colleagues the ability to reset user's passwords.

There is a discussion, including outlines of solutions, about this at...

https://social.technet.microsoft.com/Forums/en-US/8eba8d98-376f-4f7a-9628-91bb986e4e34/creating-password-reset-for-helpdesk-in-fim-2010-r2?forum=ilm2

...but it is relatively complex, requiring code, PowerShell MAs, etc.

I know now that FIM 2010 R2 SP1 gets very complex, very quickly.  Acknowledging that, one of the reasons for using FIM 2010 R2 SP1 is it is arelatively off-the-shelf technology, as opposed to internally-developed code that is harder to maintain (again, relative to off-the-shelf technology).

FIM 2010 R2 SP1 already has a workflow called

Password Reset Action Workflow

The workflow takes no configuration.

Is it possible to create a [relatively] codeless solution (eg using MPRs) for password reset for helpdesk, using the Password Reset Action Workflow? If so, how...?

I know from my own searches of the Internet this is a popular request.

Kind regards,

Anwar